Practice Nurses are fully trained in a wide range of skills including immunisations, health promotion, contraception, and management of long-term conditions eg advises on diet and lifestyle choices, on coronary heart disease, hypertension, asthma, diabetes, smoking cessation and obesity. Practice Nurses can extend their skills at Diploma Level and see many patients who previously would have seen the doctor.
The Nursing team run various nurse led clinics for diabetes, asthma, coronary heart disease, COPD as well as providing general nursing services, dressings, removal of sutures and blood tests.
Non-registered nursing staff who assist in patient care and Practice-related duties as directed by and under the supervision of a Registered Healthcare Professional (including Lead Practice Nurse, Practice Manager, and the GPs). Healthcare Support Workers work collaboratively with the General Practice team to meet the needs of patients, and provide essential task-orientated services like taking blood samples (phlebotomy), processing specimens, performing ECGs (to measure heart function), spirometry (to measure lung function). They play a crucial role in supporting the Clinical Team.
Debbie is involved in managing all of the business aspects of the Practice such as making sure that the right systems and people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment, and information technology. She supports the admin team, GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient experience and care. She is assisted in her role by Debbie Hilling.
Assistant Practice Manager
Systems and Information Manager
Katherine is responsible for the Practice computer systems and other Practice systems that we use, to assist us, in delivering patient care.
The secretarial staff support the team in producing both clinical and non-clinical referral letters and any reports/letters that have been dictated by the Doctors. They process any subject access requests involving copies of medical records.
Administrators / Reception
These members of staff attend to patients on the phone and in person. They co-ordinate and organise appointments and documentation to facilitate the smooth running of the Practice and support delivery of quality patient care. These staff have a very demanding role. They are here to assist you. We would ask you to be patient during peak times when the staff can handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct clinician and assist fellow healthcare professionals who work within the Practice, in managing your health care and well-being.
All staff adhere to the Practice’s confidentiality policy and Data Protection Act 2018.
Work closely with the practice dealing with patients who are too ill or infirm to come along to the surgery.
Are based at the Civic Centre Gateshead. The team also includes Nursery Nurses .
To contact telephone 03000031918.
The midwives hold two sessions per week but will also visit you at home in the early stage of pregnancy and after you have had your baby.
Work in the practice and also visit patients at home offering a range of services to help patients to cope better with their health conditions.
Community Psychiatric Nurses
The Community Psychiatric Nurses deal with patients who are referred by the GP’s. We also have a MIND counsellor who works closely alongside our Community Psychiatric Nursing Team.
Helps to improve the lives of people affected by cancer, providing practical, medical, emotional and financial support to patients and their families.